INSIDE THE INTEL

See what LookingGlass employees have to say about their passion for cybersecurity
and why they chose to work at LookingGlass Cyber

Fantastic Interaction!

I love working at LookingGlass because of the relationships you build and exposure you have to really fantastic minds in the intelligence industry. Both internally and with clients, the interaction is fantastic.

— Sandra Larson (8 years)

All about the People.

For me, it’s all about the people. Working at LookingGlass, I get to work with the highly intelligent co-workers as well as the brightest and most sophisticated clients in the cyber security industry. I am always learning something new and am surrounded by the smart and supportive people. I find that this to be the best environment to build a career…

— Kirstin Doan (6 years)

Working at LookingGlass over the past seven years has provided me with what is easily comparable to a second family. Although my position has awarded me the opportunity to work remotely, I have been able to forge meaningful and lasting relationships with the clients I service and the great people I work with everyday.

As a new employee, you can expect to plug into a wealth of knowledge and resources in taking the first step to a rewarding career by doing work that matters!

— Mike Daisley (7 years)

Featured Position

Technology Support Specialist

Computers/Hardware · San Jose, California

LOOKINGGLASS CYBER SOLUTIONS is seeking to hire an enthusiastic and passionate Technology Support Specialist professional in our San Jose, CA office.

    • Install, configure, and maintain Windows/Mac corporate devices, peripherals, and assist engineering team with Linux server environment;
    • Provide all tier levels of support for client systems;
    • Configure new workstations and laptops for users. Including periodic roll out of replacement workstations based on age;
    • Perform move and changes for all corporate workstation devices, including participating in off-hours moves as required;
    • Utilize internal asset tracking applications to ensure all details are up to date and current regarding device configuration and usage profile;
    • Provide direct end-user support, and ensure that all calls and trouble tickets are entered and managed in ticket tracking software in a complete and timely manner;
    • Provide to Management, information and recommendations for service improvement;
    • Stay up to date with company policies and procedures;
    • Work on projects on an as needed basis, including participation on facilities tasks, such as ability to lift 50 lbs, setting up projector and providing assistance during hosting of an on-site/off-site events;
    • Resolution of moderately complex desktop problems, including PC/Mac hardware, software, network, and printer issues, with minimal assistance;
    • Participate in 24×7 on-call rotation as needed;
    • Will be required to assist on infrastructure projects;
    • Assist in purchasing and providing help with general office activities as needed
    • Bachelor’s degree in computer science or related field or equivalent professional level experience of 5 or more years in discipline;
    • Minimum 4+ years in a support role with client and server administration;
    • Minimum 2 years supporting Linux system environments;
    • Excellent computer skills/knowledge required, as well as the ability to solve problems and troubleshoot;
    • Strong customer service and communication skills a must;
    • Must be adaptable, flexible, and open to feedback;
    • Knowledge of and ability to troubleshoot hardware and software functions related to client/server and Network Infrastructure;
    • Experience supporting and troubleshooting Windows and Mac OSX operating system, experience with Linux a strong plus;
    • Must have experience with Windows Active Directory, OpenLDAP, DNS, DHCP, and Print Servers;
    • Experience with virtualization and firewall configuration;
    • Eager to learn about new and upcoming technology;
    • Experience supporting Office 365;
    • Must be a team player;
    • Any one or more of the following are required for consideration: Network+, Security+, CCNA, and/or MCP or greater;
    • Linux+ preferred

Our Values

LookingGlass is comprised of Internet trailblazers, technical innovators and experienced business professionals.

Our value system is founded on our six core principles.

RESPECT

For each employee and our customers

TRUST

In yourself, team and where we are going

CANDOR

To peers, managers and ourselves

COURAGE

Don’t fear failure; fail-fast, recover faster

PASSION

To solve difficult challenges and overcome obstacles

INTEGRITY

Without it, we have very little to offer

Benefits

  • Be well

    Health & Fitness | Work & Home Life Balance
  • Be recognized

    Shout Out Program | Quarterly & Annual Awards
  • Be in the know

    All Hands Meetings | Coffee with the CEO |
    Training & Professional Development
  • Be involved

    Fun Committee | Community
    Outreach | Recognition Committee
  • Be rewarded

    Competitive Compensation | Tuition Reimbursement |
    Employer-Matched 401(k)