Fantastic Interaction!

I love working at LookingGlass because of the relationships you build and exposure you have to really fantastic minds in the intelligence industry. Both internally and with clients, the interaction is fantastic.

— Sandra Larson (8 years)

All about the People.

For me, it’s all about the people. Working at LookingGlass, I get to work with the highly intelligent co-workers as well as the brightest and most sophisticated clients in the cyber security industry. I am always learning something new and am surrounded by the smart and supportive people. I find that this to be the best environment to build a career…

— Kirstin Doan (6 years)

Working at LookingGlass over the past seven years has provided me with what is easily comparable to a second family. Although my position has awarded me the opportunity to work remotely, I have been able to forge meaningful and lasting relationships with the clients I service and the great people I work with everyday.

As a new employee, you can expect to plug into a wealth of knowledge and resources in taking the first step to a rewarding career by doing work that matters!

— Mike Daisley (7 years)

Featured Position

Federal Training Specialist

Technical Support · Reston, Virginia

LookingGlass has an immediate opening for a skilled Federal Training Specialist in support of a Government customer. The Federal Training Specialist would develop and deliver DHS Shared Services training to users of the program.

  • The right candidate will be able to develop and deliver training and coordinate with Federal Civilian team members for follow-up actions involving analysis and engineering.

    Training responsibilities include:

    • Plan, organize, develop, and measure the success of the DHS Shared Services training program;
    • Conduct onsite and web-based training meetings as needed;
    • Ensure user base is adequately trained;
    • Develop training content for Federal Departments and Agencies as well as DHS clients;
    • Develop and deliver role-based training;
    • Own, Maintain and Track database of Users, Training Participants;
    • Working with LG team members, Identify and document Federal use cases for LG software and solutions and create training to support said use cases;
    • Maintain Training database to adequately reflect and report user training metrics;
    • Proactively reach out to user base as new features and functions are available;
    • Work with LG Analysts and LG Engineering and Integration Teams to develop training resources around technical use cases, which could involve API, AIS, Reporting, facilitation of LG Blocking Feeds, etc.;
    • Provide regular status updates to Management
    • Develop product release note training to ensure all LG platform training is up to date.
    • Coordinate with other internal LG teams on the development and hosting of internal proprietary platform training for LG staff and partners

    Additional responsibilities include:

    • Assists Account Management with leading, managing, and coordinating the team’s day-to-day activities
    • Coordinates with Technical Program Manager for awareness and prioritization of DHS Based Analysts ensuring appropriate communication channels between DHS based personnel and LG Account Team. Manages and prioritizes Analyst activities, understands existing and new DHS Mission use cases and initiatives and works with Technical Program Management to steer Analysts to align LG capabilities to DHS mission;
    • Engineering Works with Technical Program Management to coordinate important integration activities with 200+ members of DHS Shares Services program. Includes integration of DHS Initiatives such as AIS, CISCP, LG CYV data feeds for blocking, NCATS cyber hygiene, HIRT Team Incident Response, CDM, etc.;
    • Coordinates with internal LG teams as required to facilitate timely completion of Shared Services user requests;
    • Completes DHS Monthly Reporting;
    • Bachelor’s degree or higher;
    • Minimum 4 years of experience with developing and providing training;
    • Experience in Cyber Security, Threat Intelligence a plus.
    • Experience using eLearning content creation tools like Adobe Captivate.
    • Experience with developing and loading content into (LMS) learning management systems.
    • Experience with (CRM) Customer Relationship Management systems.
    • None

Our Values

LookingGlass is comprised of Internet trailblazers, technical innovators and experienced business professionals.

Our value system is founded on our six core principles.

RESPECT

For each employee and our customers

TRUST

In yourself, team and where we are going

CANDOR

To peers, managers and ourselves

COURAGE

Don’t fear failure; fail-fast, recover faster

PASSION

To solve difficult challenges and overcome obstacles

INTEGRITY

Without it, we have very little to offer

Benefits

  • Be well

    Health & Fitness | Work & Home Life Balance
  • Be recognized

    Shout Out Program | Quarterly & Annual Awards
  • Be in the know

    All Hands Meetings | Coffee with the CEO |
    Training & Professional Development
  • Be involved

    Fun Committee | Community
    Outreach | Recognition Committee
  • Be rewarded

    Competitive Compensation | Tuition Reimbursement |
    Employer-Matched 401(k)